Vello
Meet Vello, the only client engagement platform built for ezyVet. Just like ezyVet, Vello is developed by IDEXX, and unlocks more efficient ways to connect through a singular, modern experience.
Category
Client Engagement
About Vello
Vello modernizes client communication while keeping every interaction connected to your ezyVet workflows.
Reminders, confirmations, online scheduling, two-way messaging, and post-visit follow-ups all sync directly to the patient record. Your team stays organized, clients stay informed, and appointment flow runs smoothly without extra work.
Activation is simple, with most practices up and running the same day. Setup includes reminder timing, appointment rules, message templates, and communication preferences--all pulling from your existing ezyVet data for a fast, predictable start.
How Vello works with ezyVet
Once connected, Vello reads appointments, client details, and patient records from ezyVet. When clients confirm, reschedule, or message you, updates automatically write back to the correct record.
Teams manage communication in one connected workflow, while clients enjoy a modern, personalized experience.
A better client experience with less effort
Reminders, tailored instructions, simple messaging, and consistent follow-ups keep clients engaged without adding work for your team. Communication feels smooth, professional, and personal.
“Dozens of hours” saved per week
From the beginning, Dr. Kline knew that keeping clients connected and informed would be critical to building trust and loyalty at her new Texas-based practice. To maintain those relationships, Kline relies heavily on Vello.
Vello makes it easy for Dr. Kline and her team to connect with clients thanks to automated SMS and email reminders, online scheduling, and two-way conversations that sync up seamlessly with ezyVet.
Get a Vello Demo
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